Customer Support surplus

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

If you have technical inquiries or need formulation assistance, your designated Tradeasia sales representative is the best person to help. They are equipped to guide you through any product-related questions or challenges. You can reach out to the Tradeasia Sales Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. For orders shipped using your chosen logistics provider, please get in touch directly with the carrier or your third-party billing company to retrieve the document.

Once your order shipped, we’ll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.