Customer Support surplus

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

After placing your order, you’ll receive a confirmation email within 24 36 hours. Order status updates are provided directly by your assigned sales representative via email or WhatsApp.

If you prefer direct assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Once your order is dispatched, we’ll generate your invoice based on your selected communication preferences. If you’ve opted for electronic billing, this will be sent to your inbox automatically.

Once the delivery has been executed, our sales team will process the documents, including Bill of Lading, and we will send it to your registered email. For orders shipped using your chosen logistics provider, please get in touch directly with the carrier or your third-party billing company to retrieve the document.

Each cancellation request is assessed individually, based on the order’s current processing stage and eligibility.

If you need to cancel your order, please contact our Customer Support Team as early as possible via email to contact@chemtradeasia.com or (+62) 877-6100-1633. We’ll help find the most appropriate resolution for your case.

Once we receive your order, a confirmation email will be sent within 36 hours. This message includes your Purchase Order number (PO#), unit price, payment term, incoterm, the list of the ordered products, and your remarks/notes. Shipment schedule will be informed afterwards. Please review this information carefully and contact us immediately if anything looks incorrect.

Sometimes, not all requested items are available in stock during processing. In such cases, we may partially ship your order.

We’ll always notify you beforehand and will only proceed with a split shipment if we’ve already received prior authorization from a designated representative in your organization. Once the initial shipment is out, we’ll keep you updated on the remaining items.

If your order ships in multiple parts, each shipment will be invoiced separately. This approach ensures clarity and accurate tracking of what’s been delivered so far.

So, receiving multiple invoices for one order typically means your items shipped at different times.

Orders may be placed on hold for various reasons—such as pending payment, incomplete documentation, or shipping restrictions.

If your order is on hold and you'd like to know why, please get in touch with our support team at contact@chemtradeasia.com or (+62) 877-6100-1633 for a quick resolution.

No, Tradeasia does not accept credit card payment at the moment. We accept payment by Letter of Credit, Telegraphic Transfer or Documentary Collection through bank.

Once your order shipped, we’ll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Tradeasia group provides prepaid standard transport service by sea, air or land from/to various origin/destination. The availability depends on the route pair. Our logistics team will manage all logistics processes and add the shipping fee on to your invoice.

To place a repeat order identical to your previous one, reach out to our Customer Support Team. They’ll help replicate your last transaction from your order history. Please note that the price may change due to various factors.

If your account is already set up, you can contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Estimated delivery timelines will be communicated by your sales representative once shipment details are confirmed For any additional questions, contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

If you have specific delivery instructions that should apply to all orders, please inform your Sales Representative or our Customer Support Team.

For order-specific instructions, include the details in your purchase order remarks or online order request. If needed, you can also contact us directly at contact@chemtradeasia.com or (+62) 877-6100-1633.

To check the status of your next scheduled release or any pending shipment under a blanket order, contact our support team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Your Order Acknowledgement email will summarize the following:

Your company name

Product(s) ordered and quantities

Product pricing and applicable shipping or service fees

Please note that some orders may initially be tentatively scheduled, depending on inventory or logistics. If so, this will be clearly noted in your email confirmation.

Additional fees would be applicable for specific requirement such as:

- Pre-shipment inspection by third party lab

- Additional Free Time at POD

- Additional documentation from government or other third party companies

- Customized packaging

etc.

These additional fees will have to be discussed prior to the shipment

You can contact our respective sales representative directly, or you can contact our CS team via whatsapp at contact@chemtradeasia.com or (+62) 877-6100-1633.

Minimum order quantities vary depending on the specific chemical product and packaging requirements. Our sales team will provide you with the minimum order details when you request a quote. We strive to accommodate both small-scale and large-scale industrial orders.

We maintain strict quality control measures throughout the order fulfillment process, including proper storage conditions, certified packaging materials, and compliance with international safety standards. All products undergo quality verification before shipment, and we use appropriate packaging and labeling for safe transport.

Yes, we offer competitive bulk pricing for large quantity orders. Volume discounts are available based on order size and frequency. Our sales team will work with you to provide the most competitive pricing structure for your specific requirements.

All our chemical products undergo rigorous quality control testing before shipment. We maintain strict quality assurance protocols, provide Certificates of Analysis with each order, and ensure all products meet specified purity and quality standards before delivery to customers.

If you encounter any issues with your delivered order such as damaged products, quantity discrepancies, or quality concerns, please feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633. immediately. We will investigate the issue promptly and work with you to resolve it through replacement, credit, or other appropriate solutions