At Surplus Chemicals Asia (https://www.surpluschemicalsasia.com/), operated by Surplus Chemicals Asia International Pte. Ltd, protecting the privacy of our visitors, customers, suppliers, and business partners is an important priority.
This Privacy Policy explains the types of information that may be collected when you visit our website, submit an inquiry for surplus or industrial chemicals, request a quotation, communicate with our representatives, subscribe to updates, or otherwise interact with our online services. It also explains how that information may be used, stored, transferred, and protected.
This Privacy Policy applies to information collected through the Surplus Chemicals Asia website and related online activities. It does not generally apply to information collected offline or through channels outside the scope of this website unless otherwise stated.
By using our website, you acknowledge this Privacy Policy and consent to the collection and processing of information as described in it where consent is required under applicable law.
The information we collect depends on how you interact with Surplus Chemicals Asia.
When you submit a product inquiry, request a quotation, register for an account where available, contact our representatives, or complete another website form, we may collect information such as:
Name
Company name
Business address
Email address
Telephone number
Country or location
Required chemical or product
Required quantity
Product specifications
Packaging requirements
Delivery destination
Inquiry details
Documents or attachments you voluntarily provide
Other information relevant to your request
The personal information requested and the reason for collecting it will generally be made clear when we ask you to provide it.
If you contact us directly, we may also receive the contents of your message, attachments, and any other information you voluntarily provide.
Like many websites, Surplus Chemicals Asia may use cookies and similar technologies to operate our website, understand visitor activity, remember preferences, and improve the user experience.
A cookie is a small file placed on your device when you visit a website.
Cookies may be used to:
Remember website preferences
Maintain website functionality
Analyze visitor activity
Improve website performance
Improve navigation and content
Support analytics and security functions
You can configure your browser to refuse some or all cookies or to notify you when cookies are being used. However, disabling certain cookies may affect some website features.
Certain sections of our website or electronic communications may contain small electronic files known as web beacons, pixel tags, or similar technologies.
These technologies may help us measure page visits, email interactions, website performance, and other usage statistics.
Surplus Chemicals Asia follows standard website practices regarding log files.
Information collected through log files may include:
Internet Protocol (IP) address
Browser type
Internet Service Provider (ISP)
Device information
Date and time of access
Referring and exit pages
Pages visited
General website interaction data
This information may be used to analyze trends, administer the website, monitor security, troubleshoot technical issues, understand visitor activity, and improve our online services.
Depending on your interaction with us, personal information may include your name, company details, email address, telephone number, business address, account information, and other information necessary to communicate with you or provide our services.
As a B2B surplus chemicals website, we may collect business-related information such as:
Company name
Industry or business activity
Required chemical
Product grade or specification
Required quantity
Packaging requirements
Delivery destination
Procurement requirements
Technical requirements
Documentation requirements
This information helps us understand and respond to sourcing, quotation, and supply-related requests.
We generally do not require sensitive personal information for ordinary product inquiries.
Where sensitive information is required for a legitimate legal or business purpose, it will be collected and processed in accordance with applicable law.
When you visit our website, certain technical or aggregated information may be collected that does not directly identify you.
We may use such information to:
Analyze website performance
Improve usability
Understand visitor behavior
Improve website content
Maintain website security
Conduct statistical and business analysis
Where information has been appropriately anonymized or aggregated, it may be used for legitimate business, research, analytical, or marketing purposes.
We may collect personal information through lawful and appropriate means, including:
Product inquiry forms
Request-for-quotation forms
Contact forms
Email communications
Telephone communications
Account registration
Newsletter subscriptions
Supplier inquiries
Partnership inquiries
Career applications
Website usage
Interactions with our official social media channels
Where reasonable and practicable, personal information will be collected directly from you.
We may use personal information for the following purposes:
We use information to operate and maintain Surplus Chemicals Asia and to support product inquiries, sourcing, quotations, and customer service.
Information submitted through the website may be used to respond to requirements concerning:
Surplus chemical availability
Product specifications
Product grade
Quantity
Pricing
Packaging
Minimum order quantities
Technical documentation
Supplier availability
Logistics and delivery
We may use your contact information to:
Respond to inquiries
Provide quotations
Provide customer support
Communicate product availability
Provide order-related information
Send administrative or service-related messages
Information may be used to:
Understand customer requirements
Improve website content and functionality
Troubleshoot technical issues
Conduct testing and analysis
Protect our website and systems
Detect fraudulent, unauthorized, harmful, or illegal activity